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Overview
Onlinehotels.com appreciates the trust our customer places in our service. As an
Onlinehotels.com customer, you may be assured that the information you provide us
is secure and will not be available to outside parties. We do not sell, rent, distribute,
or in any way disseminate the information you provide to us, including your name,
address, e-mail address, or telephone number. We collect only the information necessary
to complete your reservation and secure your transaction with the participating
hotel or accommodations provider. Additionally, we share this information only with
the participating hotel or accommodations provider in order to secure your reservation.
Onlinehotels.com collects your e-mail address during the booking process for the
purposes of sending a confirmation, response to your requests for information, or
to provide or obtain additional information regarding your reservation. We may send
newsletters, promotions, or e-mail communications other than your confirmation which
you may immediately elect to opt out by selecting the unsubscribe option. We do
not participate in any type of bulk e-mail advertising program.
Additionally, as our customer you are assured that the information you provide us
is electronically secured. Onlinehotels.com uses state of the art web security features,
such as SSL (Secure Socket Layer) technology to ensure your information is not accessible.
Our secure server software encrypts all of your personal information, including
credit card information. Encryption software translates the information you enter
into bits of code that is then securely transmitted over the Internet, then unscrambled
on our end. Your information is never transmitted over the Internet again. If you
are more comfortable speaking with a representative rather than reserving through
our online system, please email
Customer Service and we will be more than happy to assist you.
Although we make every effort to preserve user privacy, Onlinehotels.com may be
required by law to disclose information you provide us. We may also disclose information
against an individual who poses a threat to the interests of Onlinehotels.com, such
as in the case of customer or credit card fraud. We may also disclose information
regarding individuals who could bring harm to others.
Should you have any concerns, questions, or require customer service, please feel
free to contact Onlinehotels.com by emailing
Customer Service at any time. Our customer service representatives are available from 8:00 AM
to 10:00 PM EST Monday through Friday, or 9:00AM to 9:00 PM EST Saturday. If you cannot call
us during business hours, please leave your name and number and you will be contacted
within 24 hours. You may also e-mail our Reservations
Department. All e-mail requests also receive a response within 24 hours.
What other information should I know about my privacy?
OnlineHotels.com contains links to other web sites. Please note that when you click
on one of these links, you are entering another web site for which OnlineHotels.com
has no responsibility. We encourage you to read the privacy statements of all such
sites as their policies may be materially different from this Privacy Policy. Of
course, you are solely responsible for maintaining the secrecy of your passwords
and your OnlineHotels.com membership account information. Please be very careful,
responsible, and alert with this information, especially whenever you're online.
In addition to the circumstances described above, OnlineHotels.com may disclose
member information if required to do so by law, court order, as requested by other
government or law enforcement authority, or in the good faith belief that disclosure
is otherwise necessary or advisable including, without limitation, to protect the
rights or properties of OnlineHotels.com or its affiliated companies or when we
have reason to believe that disclosing the information is necessary to identify,
contact or bring legal action against someone who may be causing interference with
our rights or properties, whether intentionally or otherwise, or when anyone else
could be harmed by such activities. In addition, if OnlineHotels.com or substantially
all of its assets are acquired, our customer information will most likely also be
transferred in connection with such acquisition.
What we do NOT do: a warning about "phishing".
We do not and will not, at any time, request your credit card information, login
name, or password, in an unsecure or unsolicited e-mail or telephone communication.
Identity theft and the practice currently known as "phishing" are of great concern
to us. Safeguarding information to help protect you from identity theft is our priority.
For more information about phishing, you may want to visit the
Federal Trade Commission.
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